Frequently Asked Questions
Everything you need to know about shopping with Strawberries & Cream.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders over $100 qualify for free standard shipping, with delivery typically taking 3-5 business days domestically.
How do I process a return or exchange?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition with tags attached. Simply visit our online portal to generate a prepaid return label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How can I ensure I select the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
At Strawberries & Cream, we prioritize ethical manufacturing. We use organic cotton and recycled fabrics wherever possible to minimize our environmental footprint.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.